This notice explains how Northern Voice Counselling collects and uses information through this website; northernvoicecounselling.co.uk, including the use of cookies and similar technologies.
 

It sits alongside our main Privacy Notice, which covers how we handle information for people receiving counselling with us. This notice covers visitors to the website more broadly, whether or not you go on to become a client.
 

Who We Are

Northern Voice Counselling is the data controller for information collected through this website.

Contact email: info@northernvoicecounselling.co.uk

ICO registration number: ZC185230
 

Cookies We Use

Cookies are small files stored on your device when you visit a website. Some are essential for the site to work; others help us understand how the site is used, or support features like maps and booking. Non-essential cookies are only set with your consent, which you can give or withdraw at any time using the cookie settings on this site.
 

Enquiry & Contact Forms

When you get in touch through our website, for example, using a contact or booking enquiry form, we collect the information you provide, such as your name, email address, and the details of your message. We use this only to respond to your enquiry and, if you go on to book an appointment, to begin your client record.

We keep enquiry details for 18 months unless you become a client, in which case your information is then held in line with our main Privacy Notice.
 

Other Website Tools

Our website may also use third-party tools such as Google Maps (to show our location) or social media links, which may set their own cookies or collect information according to their own privacy policies. We'd recommend checking these providers' own policies for further detail.
 

Your Rights

As a visitor to our website, you have the right to know what information we hold about you, ask us to correct or delete it, and object to certain uses. You can manage or withdraw cookie consent at any time via the cookie settings on this site. For full details on your rights, see our main Privacy Notice.
 

How to Complain

If you're unhappy with how we've handled your information, please get in touch with us first at info@northernvoicecounselling.co.uk so we can try to put things right.

If you're not satisfied with our response, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.
 

Keeping This Notice Up to Date

We review this notice regularly and will update it as our website changes. This notice was last updated on 8 August 2026.